Lifetime Manufacturing Warranty

Lifetime Manufacturing Warranty: A Commitment to Excellence

At Ernesto Buono Fine Jewellery, we are passionate about crafting exquisite, high-quality jewellery that stands the test of time. Our mission is simple: to create timeless, ethically sourced pieces that you can cherish for life. As part of our dedication to superior craftsmanship, we proudly offer a Lifetime Manufacturing Warranty on all gold and platinum jewellery. This guarantee reflects our confidence in the quality of our work and our commitment to ensuring your satisfaction for years to come.

Understanding the Warranty: What It Covers

Our Lifetime Manufacturing Warranty covers any manufacturing defects that may arise after purchase. From structural issues to surface blemishes, we take responsibility for any faults that could occur due to the crafting process. This means you can have peace of mind knowing that your Ernesto Buono jewellery will remain as stunning as the day you bought it.

Common Manufacturing Defects We Cover

Wondering what’s included in the warranty? Here’s a quick rundown of the types of issues we will repair at no cost:

• Porosity or surface pores: Small, visible pits or pores in the metal that compromise the integrity of your piece.
• Uneven stone settings: If your stone isn’t set perfectly, we’ll make it right.
• Chips or nicks in stones: Any imperfections present at the time of collection or during service with us.
• Rhodium plating stains: Unsightly splashes or stains on your piece caused by improper rhodium plating.

How to Claim Your Warranty

To ensure a seamless experience, follow these steps if you believe your jewellery has a manufacturing issue:

1. Contact us through our website or visit our showroom.
2. We’ll arrange for an assessment—either in person or by mail.
3. If posting, ensure your piece is securely packaged and include all original documentation (packing slip, certificates, etc.).
4. Upon review, we’ll determine whether the damage qualifies under warranty. If it does, we’ll cover the repair costs, including your shipping deposit. If not, we’ll provide a repair quote for your approval.

Our team takes pride in offering quick assessments and repairs, ensuring that your jewellery returns to its original splendour.

Postage Fees for Warranty Claims

For our Australian clients, we ask for a $40 AUD postage deposit for two-way shipping. If you are located outside Australia, this fee increases to $200 AUD. Rest assured, if the issue is covered under warranty, this deposit will be fully refunded.

Exceptions to the Lifetime Manufacturing Warranty

As much as we love ensuring your jewellery looks perfect for a lifetime, there are a few limitations. The following are not covered by the warranty:

• Wear and tear: Everyday use, especially on rings, can lead to natural dents, scratches, and abrasions.
• Chemical damage: Exposure to harsh chemicals like chlorine can discolour metals or weaken stones.
• Accidental damage: Loss of stones, chips, or breakages caused by knocks, drops, or improper care are not considered manufacturing defects.

To maintain your jewellery’s longevity, we recommend regular professional cleaning and inspections, especially for rings worn daily.

Caring for Your Jewellery

While our pieces are made to last, proper care is essential to preserving their beauty. For example, we advise removing rings before engaging in activities like heavy housework, gardening, or swimming. Our team is always available to provide advice and services to help you maintain your piece’s sparkle.

Australian Consumer Law and Your Rights

Beyond our warranty, all our products come with guarantees under Australian Consumer Law. Should a major issue arise, you have the right to request a replacement, repair, or refund. For minor issues, we’ll happily arrange a free repair.

That said, there are some situations where consumer guarantees don’t apply. For example, if you’ve simply changed your mind or misused the product, we won’t be able to offer a repair or replacement under the law.

Commitment to Quality

Each piece at Ernesto Buono is meticulously inspected to ensure it meets the highest standards. If an issue arises due to a fault in the manufacturing process, we will make it right, no questions asked. However, repairs done by external jewellers will void the warranty, as we cannot ensure the same level of craftsmanship and quality control.

Jewellery Care Services

Our service doesn’t end when you walk out of the showroom with your new piece. We recommend annual inspections and professional cleanings, which allow us to catch any potential issues early and keep your jewellery in pristine condition.

Experience Luxury with Confidence

At Ernesto Buono, every piece of jewellery is a symbol of love, celebration, and commitment. We stand by our craftsmanship with pride, ensuring your jewellery not only dazzles today but for decades to come. Explore our range and learn more about our bespoke offerings, either online or in-store.

Visit Us

Looking for a special piece to mark a significant milestone? We invite you to explore our stunning collections, both online and in person. To keep up with the latest designs and exclusive offers, follow us on Instagram or visit our website.

Frequently Asked Questions

1. How do I claim my warranty if I’m overseas?
If you’re outside Australia, contact us to arrange the return. A $200 AUD postage fee is required, which will be refunded if the issue is under warranty.

2. What is considered normal wear and tear?
Normal wear includes scratches, discolouration from exposure to chemicals, and loosening prongs over time.

3. Will my warranty cover accidental damage to stones?
Unfortunately, accidental damage, such as knocks that cause stones to chip or fall out, is not covered.

4. Can I still claim my warranty if I’ve had my jewellery repaired elsewhere?
No, any repairs or modifications done by another jeweller will void the warranty.

5. What should I do if my ring no longer fits?
We offer resizing services. Contact us, and we’ll provide guidance on how to proceed.