Shipping and Delivery Policy

General Shipping Information

• All products are shipped via courier service to ensure safe and reliable delivery.
• Delivery times for standard products typically range from 2 to 4 business days, excluding weekends and holidays.
• Please note that delivery times may vary depending on your location and courier service availability.

Custom Orders

• Custom orders require additional time for production and processing.
• Delivery for custom orders may take between 14 to 20 business days from the date of order confirmation.
• We strive to expedite the production process; however, the intricate nature of customisation may extend the delivery timeline.
• Should you require your custom order sooner, please contact us directly to discuss expedited options. We will do our best to accommodate your request.

Alternate Delivery Options

• Customers are welcome to arrange for alternative delivery methods if a faster shipping option is desired.
• For urgent orders or special requests, please reach out to us directly to discuss personalised delivery arrangements.

In-Store Pickup

• Customers have the option to pick up their orders from our Parramatta store location.
• Upon selecting the in-store pickup option during checkout, customers will receive notification when their order is ready for collection.
• Please bring a valid ID and order confirmation for pickup.

For any enquiries regarding shipping, delivery, or special arrangements, please don’t hesitate to contact our customer service team.

We are committed to providing excellent service and ensuring a smooth shopping experience for our valued customers.

Thank you for choosing Ernesto Buono Fine Jewellery. We appreciate your business and look forward to serving you!